Library Subscription Service Office, EBSCO's first sales effort to libraries, was opened in Boston.
EBSCO Information Services, known within the industry simply as “EBSCO,” is the world’s largest information agent. EBSCO provides libraries with traditional print subscription services and electronic information discovery and management solutions. Libraries and research organizations are constantly seeking new ways to manage collections more efficiently. EBSCO’s mission is to provide custom solutions and support to help librarians save time and money while empowering their users. More than half of all subscriptions placed through EBSCO contain an “e” component. With services to facilitate both management and access to electronic content, EBSCO has emerged as the leader in the electronic environment. EBSCO’s Discovery and Management Solutions feature state-of-the-art integration among multiple systems with auto-population of data about e-resources purchased through EBSCO.
EBSCO provides libraries and research institutions with print and electronic journals and books, research databases and effective Web-based tools to manage all information resources. Specialized divisions serve academic, biomedical, government, public, school and special libraries as well as corporations. With a network of more than 30 offices worldwide, EBSCO maintains a global title repository of more than 375,000 listings and upholds relationships with more than 95,000 publishers around the world.
Since 1944, EBSCO has focused on providing personal service to customers all over the world. The Title Information Department (TID), located at International Headquarters in Birmingham, Alabama, is responsible for maintaining hundreds of thousands of publication records and makes continuous updates to those records to ensure customers’ data is correct. EBSCO’s regional offices are staffed by information professionals, including more than 140 librarians, who speak the local language and understand the particular challenges faced by librarians in their areas. And for those customers who need extra help with print journals, EBSCO offers a journal expediting service (JETS) to help with receipt of shelf-ready print journals that require little maintenance on the library end.
At the core of EBSCO’s suite of management solutions is EBSCONET®, a comprehensive, Web-based subscription and e-resource management platform. EBSCONET streamlines management for each step of the subscription life cycle from order placement to renewal while also managing countless other administrative tasks related to information acquisition and management. Through EBSCONET, information professionals can access additional tools for discovery and management. EBSCO’s Web-based tools work together to provide state-of-the-art integration with automatic population of data about e-resources for easier management. Since EBSCO’s systems share the same knowledge base, this reduces manual processes typically associated with populating and maintaining e-resource data.
Powered by the EBSCO Integrated Knowledge Base, EBSCO Discovery and Management Solutions offer comprehensive integration among EBSCO products. These discovery solutions help librarians empower their users by providing intuitive tools for locating the content they need. EBSCO’s management solutions save librarians time and money when managing the entire resource life cycle. Unique integration among products allows EBSCO to provide automatic updates to data about e-resources for e-resources purchased through EBSCO, saving librarians countless hours that would be spent updating multiple platforms.
The EBSCO Integrated Knowledge Base provides the largest and most customizable source of e-resource data available to libraries by combining coverage and linking details for titles, databases and e-journal packages; e-journal access and license information; and historical order details specific to a customer’s institution.
EBSCO Management Solutions help information providers with daily resource management tasks, assisting with all aspects of the resource life cycle. EBSCONET® Subscription Management offers comprehensive, unparalleled Web-based management for subscriptions from selecting and ordering to activating and claiming to evaluation and renewal. EBSCONET provides access to EBSCO’s global title repository, the most complete and accurate listing of serials subscriptions for the information industry.
With add-on features such as E-Package Renewals and ERM Essentials®, EBSCONET offers a complete suite of services for managing e-resources that can be customized to fit your library’s specific needs. With state-of-the-art auto-population for approximately 100 different data fields, ERM Essentials helps information providers get past that initial first step of populating an e-resource management (ERM) system. EBSCO develops e-resource products and services with the goal of continuously enhancing our offerings to meet our customers’ evolving needs. We are dedicated to releasing enhancements and additional functionality to help librarians more effectively manage their online content.
When information providers want to increase the visibility of their content and ensure that users are aware of different and new resources, EBSCO Discovery Solutions provide the answer. Offering simple discovery to content through EBSCO A-to-Z®, EBSCO’s premier access tool for search and discovery of all your resources, provides effective collection management, simple linked access to content, customization and branding options, and robust administrative tools. LinkSource®, EBSCO’s OpenURL linking solution, helps librarians gain control of item-level linking among their online services. Together, EBSCO A-to-Z with LinkSource can greatly increase the discovery potential of a library’s online collection.
Federated searching with EBSCOhost® Integrated Search™ applies the powerful EBSCOhost search experience to other electronic information resources in the library, regardless of vendor or source, revealing more search results in less time. EBSCO Discovery Service™ harvests metadata from internal and external sources, creating a centralized, pre-indexed service of unprecedented size and speed, providing users with the most dynamic search results possible.
In addition to providing ways to discover content, EBSCO also provides the most comprehensive content collection representing all fields of research available in online databases. EBSCOhost® Research Databases, the industry’s leading full-text and subject-specific databases, offer hundreds of databases to complement any online or print journal collection.
Unique integration among EBSCO products helps save time and money when managing library collections. Information providers can manage more in less time with data that is shared across multiple systems.
EBSCO is committed to providing customer satisfaction that is second to none. Through high-quality, professional service, EBSCO’s experienced customer training and support teams regularly score 95 percent and higher in overall customer satisfaction on annual surveys. Specialized teams provide support to account administrators from a wide variety of institutions and industries, as well as to consumers of information and an ever-growing list of publishers and business partners. EBSCO customers have 24/7 online support anywhere in the world through the EBSCO Support Site. And EBSCO’s dedicated training department offers a broad range of free training options, including context-specific tutorials, training outlines and presentations, live Web courses, and customized and on-site training.
EBSCO Book Services is a Web-based service that allows organizations to track, analyze and control supplemental book purchasing activities. Locating and purchasing books is easy with flexible search and browse options and the ability to confirm and purchase orders within a secure online environment. Millions of books, including more than 165,000 science, technology and medical (STM) titles, are available through www.ebscobooks.com, and all titles are competitively priced.
EBSCO Information MarketPlace® was developed for corporate clients who need simple Web-based tools for ordering subscriptions to newspapers, magazines, journals and books (in select countries). MarketPlace solutions offer more than two million titles with price/currency specific by region. The Desktop solution provides corporations and their employees with a simple, efficient method for purchasing magazines, online journals, newspapers and books directly from a desktop computer. The E-Procurement solution captures and manages your subscriptions and publications expenditures in a customizable ordering and management service that integrates with existing e-procurement systems such as Ariba®, SAP®, PeopleSoft, Oracle® and more.
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