Founded in 1980, EBSCO TeleServices is dedicated to providing high-quality telephone marketing. EBSCO TeleServices specializes in business-to-business as well as business-to-consumer outbound calling programs for many of America’s leading publishers. EBSCO TeleServices provides business-to-business publishers with a cost-effective, high-quality alternative to other direct marketing and promotional efforts. For consumer publications, EBSCO TeleServices can be an attractive alternative to maintaining and building circulation levels with no out-of-pocket costs to the publisher.

EBSCO TeleServices has four call centers with one hundred ninety active workstations and nearly four hundred employees. Locations include the headquarters and call center in Canton, Ohio, along with call centers in Akron, Kent and Boardman, Ohio. The EBSCO TeleServices office at International Headquarters in Birmingham, Alabama, handles all customer service issues, including order processing, billing, payments, collections and information management.

Operating as a full-service, completely automated teleservice agency, EBSCO TeleServices has combined the latest technology with a personal touch. EBSCO TeleServices is equipped to handle calling, order verification, invoicing and order fulfillment. Each client is provided with personalized service backed by the most advanced technical dialing system available. Each call center is capable of digitally recording every outbound call for training and quality control purposes. This combination gives immediate access to customized market responses and client reporting.