Training Library Books Available for Checkout
Training Library Resources Available for Checkout
Please call or email Molly Bush at 205-980-3769 in the Human Resources Department if you or anyone in your division/department is interested in checking out any of these resources for a 2-week time period.
Financial Peace Revisited
By Dave Ramsey
This bestselling book by the popular speaker and radio show host deals with responsible and effective financial planning by showing readers how to get out of debt and stay out of it, how to build an emergency fund to have on hand as a backup in case of a financial crisis, and how to make conscientious decisions regarding finances and money.
How to Have More Than Enough – A Step-by-Step Guide to Creating Abundance
By Dave Ramsey
This is a step-by-step guide that focuses on 10 key points that teaches how to create a values system, how to teach children about money, how to have hope in your life, and how to be financially content.
The Total Money Makeover – A Proven Plan for Financial Fitness
By Dave Ramsey
This book focuses on three objectives – designing a plan to pay off all existing debts, recognizing the 10 most dangerous money myths and how to avoid them, and developing a “nest egg” of savings for retirement and emergencies.
DVD – Dave Ramsey’s Financial Peace – Cash Flow Planning
This 85-minute DVD shows how to stretch money farther, how to set up a cash flow system, and how to live on a budget without hating it. Presented by Dave Ramsey himself, he introduces a budgeting system that truly works.
DVD – Dave Ramsey’s Financial Peace – The Great Misunderstanding
This DVD is an hour in length, and Dave Ramsey discusses what makes a good steward, how to be a good steward, and why it is important to give money to worthy causes. Dave also explains how being a good steward reflects all areas of one’s life.
Analysis of Customer Satisfaction Data
By Derek R. Allen and Tanniru R. Rao
This book provides a thorough look at customer satisfaction research and includes a comprehensive overview of techniques, interpretation, and results presentation. It is presented in a easy-to-read format that discusses customer loyalty research for such companies as General Motors, Xerox, and Motorola.
Oracle SQL Tuning Pocket Reference
By Mark Gurry
This reference guide highlights tips and tricks for tuning SQL statements and provides answers to common problems with optimizers.
Marketing ROI – The Path to Campaign, Customer, and Corporate Profitability
By James D. Lenskold
This guidebook explains how to use marketing ROI to improve the effectiveness of a marketing program, and it is designed for marketing practitioners as well as corporate executives. It focuses on three goals: aligning marketing measurements and strategies with business objectives, managing marketing campaign profitability through precise measures, and improving customer profitability and corporate budgeting.
Measuring Customer Satisfaction – Survey Design, Use, and Statistical Analysis Methods
By Bob E. Hayes
This resource provides detailed information regarding how to construct, evaluate, and utilize questionnaires. Important scientific principles are explained in simpler terms, and both the qualitative and quantitative aspects of questionnaire design and evaluation are included.
Visual Basic .NET – Developer’s Guide to ASP.NET, XML and ADO.NET.
By Jeffrey P. McManus and Chris Kinsman
This book targets Internet application developers who need to keep abreast of the new technology for .NET and Visual Studio.Net for building Windows applications. It also covered ASP.NET, XML, and ADO.NET in order to clarify the construction of Web services and how they communicate.
Web Services Essentials
By Ethan Cerami
This book acts as a reference to computer programmers who want to start writing their own services. It demonstrates quick ways to create services with open source Java tools. It focuses on 4 major technologies: XML-RPC, SOAP, UDDI, and WSDL.
Dictionary of the World Wide Web
By Cynthia B. Leshin
This book is a reference containing Internet terms, jargons, and acronyms that provides helpful information on researching the Internet as well as other guidelines.
Programming ASP.NET
By Jesse Liberty and Dan Hurwitz
This tutorial provides information to start building professional web applications and services, and it shows the reader how to work with both C# and Visual Basic .NET.
Teach Yourself Visual Studio .NET 2003 in 21 Days
By Jason Beres
This guide shows the reader how to write, test, debug, and deploy Windows Forms and ASP.NET applications in just 21 days. It is designed for a beginning – intermediate level learner.
SQL Tuning
By Dan Tow
The author of this book describes a diagram-based method for tuning SQL statements and provides a process for the reader to reach the optimal execution plan for various statements.
C# Essentials
By Ben Albahari, Peter Drayton and Brad Merrill
This is a concise introduction to the Microsoft C# programming language, the Microsoft .NET CLR, and the .NET FCL that support C#.
Visual Basic .Net – Black Book
By Steven Holzner
This book comes complete with CD-ROM that helps the reader master every area of Visual Basic .NET, build Windows and Web applications and services, and learn the complete Visual Basic .NET syntax.
The New Supervisor – Stepping Up with Confidence
By Elwood Chapman and Wil McKnight
This book covers more than 200 topics and is designed to be a self-paced resource. It is written in an easy-to-understand format, and targets new supervisors who are making the transition into a management role. It aims to identify both the challenges and opportunities of being in a supervisory role. It includes several hands-on exercises and assessments as well.
Training Skills for Supervisors
By Robert W. Lucas
Part of the Business Skills Express Series, this book offers supervisors some techniques on how to better train and develop their employees. Geared toward both presentations in front of a group and one-on-one training and coaching, supervisors will gain insight on how to become a more effective trainer and leader.
Trump: The Way to the Top – The Best Business Advice I Ever Received
By Donald Trump
This book is a collection of the best business advice received by the leaders of some of the most successful leaders of large and small companies, including Tupperware Corporation, Saks, Inc., Verizon, FedEx and McDonald’s. With an introduction written by Trump, it includes advice on making good decisions, communicating effectively, leading wisely and more.
Presentation Skills for Managers
By Jennifer Rotondo and Mike Rotondo, Jr.
This resources is a comprehensive guide to developing powerful and effective presentations for groups of all sizes. Focusing on the elements of content, design, and delivery, this book also gives instructions on how to incorporate the popular “Microsoft PowerPoint” program in your presentations.
The One Thing You Need to Know…About Great Managing, Great Leading, and Sustained Individual Success
By Marcus Buckingham
The author of this book focuses on how to be outstanding in the areas of leadership, management and your career as a whole. His goal is to get “to the core” of the matter and concentrate on what really matters most. A former employee of The Gallup Organization, his research is very thorough and he includes engaging anecdotes as examples of his findings.
Dealing With People You Can’t Stand – How to Bring Out the Best in People at Their Worst
By Dr. Rick Brinkman and Dr. Rick Kirschner
This book is designed to identify the types of people that are difficult to get along with and find ways to deal with them effectively. It reveals why difficult people are hard to get along with and why they act the way they do, and it explains ways to turn conflict into cooperation. This book, originally published in 1994, has been revised to reflect the changes of the Information Age, including dealing with rude people on their cell phone and email do’s and don’ts.
Effective Presentation Skills – A Practical Guide to Better Speaking
By Steve Mandel
The author focuses on several aspects of effective presentations, including how to conquer the fear of public speaking, how to use new technology to increase the effectiveness of the presentation, how to dress, and how to deal with difficult questions from the audience. It is written in a easy-to-use, self-paced format.
Leadership Secrets of Colin Powell
By Oren Harari
This book examines the leadership style of former United States Secretary of State Colin Powell. Powell was not involved in the writing of this book, and it is not strictly a biography, but the author analyzes 18 of his leadership principles and uses quotes from Powell and specific anecdotes from his life and career.
Hiring Top Performers – 350 Great Interview Questions for People Who Need People
By Carol A. Hacker
This book contains 350 questions for interviewing potential job candidates, and they are divided into 8 chapters for quick reference, such as education, initiative, interpersonal skills, and leadership.
The Performance Factor: Unlocking the Secrets of Teamwork
By Pat MacMillan
The author discusses “synergy” between people and ways to build a high-performance team in order to increase an organization’s productivity and overall efficiency.
How to Stay Cool, Calm, and Collected When the Pressure’s On: A Stress Control Plan for Businesspeople
By John E. Newman
This book focuses on appropriate ways to handle stress while learning how to gain the right perspective on stressful situations in the workplace. The author introduces many ideas that can also be utilized in other aspects of life as well.
Manage People, Not Personnel – Motivation and Performance Appraisal
Published by the Harvard Business Review
This book is a collection of essays that focuses primarily on employee motivation and performance appraisal. It represents many different viewpoints and ideas from a variety of different authors.
The Team-Building Workshop
By Vivette Payne
This guide explains when it is necessary to develop a team-building program and when it is not, and then gives a step-by-step approach to designing the program, building trust, resolving team conflict, and evaluating the team-building process. It is part of The Trainer’s Workshop series.
Getting Your Life Back – The Complete Guide to Recovery from Depression
By Monica Ramirez Basco
This guide serves to help and encourage anyone who is suffering from depression or who thinks that they might be experiencing some of the symptoms of depression. It outlines a Personal Plan for Recovery as well as Five Keys to Recovery in order to assist in treatment.
Loyalty Rules! How Leaders Build Lasting Relationships
By Frederick F. Reichheld
Published by the Harvard Business School Press, this book examines principles of developing and retaining loyal business relationships, particularly loyalty between the customer and an organization and loyalty between companies and employees. It also states that loyalty is in direct relation to leadership, and it provides several examples of large corporations in the United States that exhibit the kind of leadership that promotes such loyalty.
The Everything Managing People Book: Quick and Easy Ways to Build, Motivate, and Nurture a First-Rate Team
By Gary McClain
Targeted especially toward first-time managers, this book describes quick and easy ways to “build, motivate, and nurture a first-rate team.” It offers insight on evaluating employees, coordinating effective work group dynamics, enforcing company rules and policies, and other delicacies of being a manger in an organization.
Time Smart: How Real People Really Get Things Done at Work
By Doug Smart
This book is designed to get specific on organizing life at the office. It highlights organizing papers and projects, ending procrastination, mapping out a vision and setting realistic goals, and how to handle stress and stay focused.
Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time
By Susan Scott
The author teaches how to really convey your thoughts and feelings to others through verbal communication in this book, which also delves into the importance of silence in conversations, having “real” conversations instead of holding back, and overcoming the fear of having meaningful talks with people in both your personal and professional lives.
How to Get Control of Your Time and Your Life
By Alan Lakein
This book teaches readers how to maximize the precious, but limited, time in each day by making great choices, scheduling effectively, prioritizing, and making the most out of spare time. It includes real-life anecdotes to illustrate the principles discussed in the book.
The Big Book of Flip Charts
By Robert William Lucas
This is a creative approach to creating innovative and exciting flip charts for various kinds of business presentations, training sessions, and other forums where artistic visuals enhance the power of the message that is being presented. It provides presentation ideas as well as suggestions for graphics/colors to use for various situations.
Teamwork and Team Play: Games and Activities for Building and Training Teams
By Sivasailam Thiagarajan
This book is a collection of many different types of team-building activities and exercises that can be utilized with a variety of groups in a range of environments. It also includes instructions on how to use the games and activities provided, and it explains the goal and purpose of each exercise.
How to Measure Human Resource Management
By Jac Fitz-Enz and Barbara Davison
This book provides ways of evaluating and measuring Human Resources departments in terms of hiring and staffing, training, compensation and benefits, and employee relations/retention. It focuses specifically on the “new” Human Resources as it has evolved considerably over time.
The Time-Trap Classic Book on Time Management
By R. Alec Mackenzie
The author discusses some of the major distractions that people face on a day-to-day basis, and he suggests ways of combating those distractions in order to be as productive as possible. He also touches on several different ways of planning out the day in a “time log” method, as well as setting goals and priorities and striving to meet them.
Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Inbound Environment
By Brad Cleveland
This book deals with becoming an effective inbound call center – it touches on how to achieve great quality service through the call center environment, forecasting call loads, and scheduling and hiring staff members, among other topics. It also gives a general overview of how call centers typically work. It deals mainly with the inbound call center setting.
Great Customer Service on the Telephone – The WorkSmart Series
By Kristin Anderson
This book is designed to guide anyone who uses the telephone on a daily basis in a workplace environment. It provides tips on how to deal with angry callers, how to avoid phone scams, how to improve your voice quality and effectiveness, and how to properly transfer and screen incoming calls.
High-Tech Etiquette: Perfecting the Art of Plugged-In Politeness
By Jana L. High
This book details proper communication etiquette in this time of maximized technology – it touches on the basics of email and cell phone etiquette, how to properly transmit a fax, courtesy in handling conference calls, etc. It is very up to date on the trends of the 21st century, and it details many real-life situations.
Management Challenges for the 21st Century
By Peter Drucker
This book deals with emerging changes in management and business practices in the new millennium. The author highlights changes in strategy, leadership, and information and gives new insight about the future of business.
Adams Streetwise Hiring Top Performers: 600 Ready-to-Ask Interview Questions and Everything Else You Need to Know to Hire Right
By Bob Adams
This guide is perfect for managers who interview candidates regularly for job openings, and the questions are broken down into different job classifications and position titles. It also provides general questions regarding an applicant’s personal style, motivation and purpose, and diligence and professionalism. The book concludes with sections on how to pick the best candidate for the job, checking references, and avoiding illegal interview questions.
The Serving Leader: 5 Powerful Actions That Will Transform Your Team, Your Business, and Your Community
By Ken Jennings, Kenneth Blanchard
This book is centered around a parable in order to get its message across – it deals with how to be a powerful leader by serving others, instead of becoming wrapped up in selfish ambitions and agendas.
Getting Things Done: The Art of Stress-Free Productivity
By David Allen
The author shares ways to combat stress, become more organized, and relax at the same time. He discusses efficient project management, workspace organization, managing workflow, and making effective decisions.
Love ‘em or Lose ‘em: Getting Good People to Stay (Audio Cassette Format)
By Beverly Kaye and Sharon Jordan-Evans
This audiocassette tape reading of the book tells how to retain top employees in an organization in a 26-step, A to Z type format. It is read by Richard N. Bolles, and it includes many real-world examples and direct quotes from employees who either decided to stay with an organization or decided to leave for whatever reason.
The FMLA: Understanding the Family and Medical Leave Act
By Will Aitchison
This book is a comprehensive guide to understanding a very complex law that affects many employees of companies with 50 or more workers. It cites specific cases and breaks the statue down into easy to understand sections, and it includes a glossary of terms and concepts for quick reference.
Quick Guide to the 16 Different Personality Types in Organizations: Understanding Personality Differences in the Workplace
By Linda V. Berens
This book details the characteristics of the 16 different personality types with regard to Problem Solving, Leadership, Stress, Learning, Personal Development, Career Mastery, Teams, and Creativity. It provides insight on dealing with others in the workplace and improving relationships with co-workers who have differing personality traits.
Beyond Performance: What Employees Really Need to Know to Climb the Success Ladder
By Roland D. Nolen
The author maintains that success in the workplace is not necessarily solely based on skills and abilities, but on many other factors including how you embrace your manager’s perspective, how you portray your image to others, and how you deal with co-workers and managers.
Lessons From the Window Seat – Achieving Shared Vision in the Workplace
By David Specht
This book is written in the form of a fable or parable, and it is a fictional story that portrays the concepts of teamwork and achieving a streamlined and common vision. It also discusses how to properly balance between work and life, and it asks readers the question, “Why do I work?”
How I Raised Myself from Failure to Success in Selling
By Frank Bettger
This book teaches salespeople simple tricks of the trade in order to be successful in selling. The author rose above poverty and hardship in his own life by developing simple principles such as winning confidence, surefire ways to close a sale, and conquering the fear of selling, and he shares them along with personal experiences in his own life.
267 Hire Tough Proven Interview Questions
By Mel Kleiman
This 43-page small book presents 267 more interview questions for job applicants, as well as how to plan for the interview and how to go about structuring it. The questions are broken down into specific categories.
How to Win Friends and Influence People
By Dale Carnegie
This book is considered by some to be the premiere source of information on dealing with people and understanding human nature. The author provides methods of handling different types of people in ways that will help you achieve success, both in your personal and professional lives.
How to Stop Worrying and Start Living
By Dale Carnegie
The author tells of ways to combat worrying and how to learn to live a more peaceful and happy life through utilizing mental attitudes, learning how to deal with insomnia, being able to turn criticism to an advantage, and other helpful hints to eliminate additional stress in your life.
The Quick and Easy Way to Effective Speaking
By Dale Carnegie
This book by the well-known author and public speaker aims to make speaking easier and more effective, whether it is a one-on-one conversation or a speech presented to a large audience. It offers tips on how to persuade someone toward your point of view, making conversation with strangers or new acquaintances, and accepting awards graciously in public.
Managing with Carrots
By Adrian Gostick and Chester Elton
This resource offers suggestions on the best ways to recognize employees in order to retain them and subsequently gain their loyalty and commitment to the company. It highlights the “little things” that managers can do to recognize a job well done, and shows ways that employee retention can boost overall productivity.
Taming the Office Tiger: The Complete Guide to Getting Organized at Work
By Barbara Hemphill
This book focuses on organization in the workplace – effectively dealing with the overwhelming stacks of papers, emails, and voicemails. It teaches ways to file papers, managing names and phone numbers, utilizing a calendar, etc.
Lean for Life: The Clinically-Proven Step-By-Step Plan for Losing Weight Rapidly and Safely...and Controlling It for Life!
By Cynthia Graff
The program outlined in this weight-loss book consists of three phases: “Weight Loss,” “Metabolic Adjustment,” and “Lifetime Maintenance.” The authors examine how to control your physical eating habits as well as your thoughts and feelings on losing weight and keeping it off.
Presidential Anecdotes
By Paul F. Boller, Jr.
This collection of stories of past United States Presidents spans from George Washington to Ronald Reagan, and it details some of the lesser-known tales of their personal lives and their careers as President. These stories could be used as anecdotes in speeches and/or presentations.
Self-Care Essentials: A Simple Guide to Managing Your Health Care and Living Well
By Wellness Councils of America
This is a colorful book complete with pictures that can serve as a quick reference guide to address common medical questions and concerns such as general symptoms, information about chronic conditions, how to treat common injuries and illnesses, and important medication information.
Mayo Clinic Guide to Self-Care: Answers for Everyday Health Problems
By Philip T. Hagen
Published by the famous Mayo Clinic, this guide is a resource that provides quick answers to everyday health problems, such as fever, pain, arthritis, and depression. It also includes tips on over-the-counter medications, how to prevent motion sickness, and how to deal with the health care system.
The Secret of a Winning Culture: Building High-Performance Teams
By Larry E. Seen and John R. Childress
This book expands on the idea that the secret to having a winning business culture and environment is to build high performance and high impact teams. It highlights several companies that have exceptional business cultures, and describes their methods for success.
Performance Puzzles…and How to Put Them Together
By Richard B. Doss
The author uses this book to try to bridge performance gaps in employees by analyzing expectations, motivations, job placement, and job preparation. This resource also includes an appendix section of working styles and values, and a “success survey.”
Streetwise Motivating and Rewarding Employees – New and Better Ways to Inspire Your People
By Alexander Hiam
This book focuses on how to make sure employees know what they are supposed to be doing, how they are supposed to be doing it, and letting them have some control and impact on how they perform their job duties. It stresses the importance of keeping employees challenged, and it details several ways for managers to motivate their subordinates with both positive and negative feedback.
Take Care of Yourself – The Healthtrac Guide to Medical Care
By James F. Fries and Donald M. Vickery
This wide-ranging guide for consumers provides information on a variety of health issues and concerns, from fitness and dieting to headaches to choosing the best medical facility. It also offers suggestions on quick, at-home treatments for common medical complaints in an organized manner.
Discipline Without Punishment – The Proven Strategy that Turns Problem Employees into Superior Performers
By Dick Grote
The author describes ways to manage employees in the everyday environment of bad attitudes, tardiness, absenteeism, and insubordination by providing insight on recognizing good performance, coaching employees when there is a problem, determining expectations, and creating a “discipline without punishment” system.
The New Supervisor
By Martin M. Broadwell
This book is appropriate for anyone who is newly appointed to a supervisory role but has no previous experience in this capacity. It teaches tricks on how to manage time effectively, how to motivate employees, how to conduct counseling and appraisal interviews, and building effective teams.
50 New Ways to Motivate Your Employees with Incentive Plans (Spiral paperback)
By Siefer Consultants
This spiral handbook addresses 50 ways that managers can motivate employees in order to increase sales and productivity, decrease absenteeism and turnover, as well as several low to no cost incentives. It provides many real-life examples to illustrate how these ideas are being successfully put into practice in Corporate America.
Supervisors’ Safety Manual
By The National Safety Council
This book is a step-by-step guide for on-the-job safety for supervisors and managers. It details the ins and outs of industrial hygiene, personal protective equipment, and fire protection among other safety issues in the workplace.
The Great Idea Book
By Wellness Councils of America
This book is published by the Wellness Councils of America, and it contains a number of ideas for group exercise and wellness programs that are low-cost and relatively low-risk.
Performance Consulting – Moving Beyond Training
By Dana Gaines Robinson and James C. Robinson
This book explores the avenue of performance consulting – how to identify what is needed in performance to meet business goals and how to enhance and improve performance.
Stress Control
By Steve Bell
This is a sourcebook designed to maintain the day-to-day stresses of daily living – suggestions for balancing finances, taking a vacation when needed, dieting and eating healthy foods, and keeping a positive attitude.
Lifescripts
By Stephen M. Pollan and Mark Levine
This resource explains the most effective approaches to some of life’s sticky situations, including terminating a subordinate, confronting a backstabbing peer, and asking for a raise, in various life categories such as office politics, dealing with superiors and subordinates, and dealing with clients, vendors, and other professionals.
Going for the Gold
By Lesley D. Bissett
This guide helps readers develop their financial independence by answering common financial questions, offering advice on easy ways to save money, and analyzing their past spending habits in order to learn from previous mistakes. Written by a single mother of three, this book tells how to prepare for a healthy financial future, regardless of past financial struggles.
Productivity Power
By Jim Temme
This book gives 250 ideas for being more productive in your career as well as in your personal life. It discusses the benefits of planning ahead, how to work on projects more effectively, and how to set realistic goals for yourself in the office and at home.
Organized for Success!
By Nanci McGraw
If you need organization in your life, this book is a good resource. It offers 95 tips for “taking control of your time, your space, and your life.” It is organized in a simple, easy to read way so that reading it doesn’t take a lot of time. It gives tips on coping with clutter, utilizing your briefcase and daily planner to their maximum potential, and organizing your workspace.
Discovering Your Purpose
By Ivy Haley
This book coaches the reader on how to write a personal “purpose” mission statement and asks readers to examine their hopes and dreams in order to discover their purpose in their careers as well as in their personal lives.
How to Creatively Tap Your People Resources – Networking
By Colleen Clarke
This book is for anyone interested in learning how to successfully network with people. It gives recommendations on how to tap into your networking resources by setting goals, organizing your contacts, and utilizing the network you have created.
Power Phrases! The Perfect Words to Say It Right and Get the Results You Want
By Meryl Runion
Sometimes conversations can be difficult, and this book introduces some “power phrases” that can be used in various life situations. It focuses on topics such as clearing up conflict, building confidence and self-esteem through words, and getting what you want by utilizing what you say.
Franklin Covey Style Guide for Business and Technical Communication
By Franklin Covey
This is a reference tool that can be used when communicating in the business and technical realm. It focuses not only on grammar and punctuation rules, but it also provides tips on how to write effectively, design useful graphics to help convey your message, and basic etiquette on how to communicate in the business world.
The 21 Indispensable Qualities of a Leader
By John C. Maxwell
This book deals with the characteristics of an effective leader, including building quality relationships, taking responsibility, having a positive attitude, and having a servant mentality. Applicable for anyone, it strives to promote leadership by teaching the reader how to become “the person others will want to follow.”
Life After School. Explained.
By the Cap and Compass Writing Team
The book is known as “the definitive reference guide” for recent college graduates. It explains life in the “Real World,” including chapters on investing money, filing taxes, dinner etiquette, buying a car, finding a place to live, buying an engagement ring, paying off student loans, and other subjects that are not taught in the college classroom.
Get Weird! 101 Innovative Ways to Make Your Company a Great Place to Work
By John Putzier
This book was written to help companies find new and innovative ways to make the workplace a fun, exciting, and productive environment. Chapter titles include “Weird Ideas to Win Today’s Talent,” “Weird Ideas for Changing Your Company Culture,” and “Weird Ideas for the Care and Feeding of Today’s Talent.”
75 Cage-Rattling Questions to Change the Way You Work
By Dick Whitney and Melissa Giovagnoli
This book introduces 75 questions such as: “How would your mom run your department?” and “If you worked in a big glass fishbowl, what might you do differently?” in order to spark creativity and stir up discussion among employees. It encourages companies to use these questions to open up meetings as well as to open up training sessions or group activities.
Turning Training Into Learning
By Sheila W. Furjanic and Laurie A. Trotman
Designed to describe how to design and deliver training programs that get results, this guide explains how to create a training foundation in order to determine if a training program is necessary, and if so, how to develop a training program in order to meet the needs and objectives of the participants.
Negaholics – How to Overcome Negativity and Turn Your Life Around
By Cherie Carter-Scott
This resource focuses on how to determine if you have too much negativity in your life, as well as how to deal with issues such as low self-esteem and unfulfilled potential. It gives practical strategies and techniques for adjusting your attitude and becoming a positive person.
Crucial Conversations – Tools for Talking When Stakes Are High
By Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
This New York Times Bestseller discusses how to have crucial conversations when the topic is unpleasant, awkward, or controversial, both at work and at home. Chapter headings include “The Power of Dialogue,” “How to Make It Safe to Talk About Most Anything,” “How to Stay in Dialogue When You’re Angry, Scared, or Hurt,” and “How to Listen When Others Blow Up or Clam Up.” It seeks to give tips on how to get through those difficult conversations while strengthening relationships in the process.
This series of 6 CDs serves as a companion and a supplement to the “Crucial Conversations” book. The authors of the book share personal stories, reinforce principles, and delve deeper into the world of crucial conversations.
12 Choices…That Lead to Success
By David Cottrell
This book outlines 12 choices that fall into the categories of character, action, and investment choices. These choices can help lead to success in your career and your personal life as well. Examples of the choices outlined include the commitment choice, the persistence choice, and the relationship choice.
